This blog explores how Digi+ helps insurers digitally archive, index and retrieve claim files with speed and accuracy. Learn how automated scanning, smart metadata tagging and real-time dashboards enable faster claims processing, audit readiness and complete traceability all while staying compliant with IRDAI, DPDP and GDPR regulations.
In the insurance sector, time is everything. Whether it’s settling a claim, responding to policyholder queries, or managing third-party documentation, delays can significantly impact customer satisfaction, operational efficiency and compliance readiness. One of the biggest bottlenecks? Paper-based or fragmented insurance claim files.
When claim forms, supporting documents, KYC papers and approval notes are scattered across paper folders, emails, or shared drives, your team loses precious time searching, validating and routing documents. This not only slows down claim processing but also increases the risk of errors and regulatory penalties.
Enter Digi+ an enterprise-grade digitization platform designed to scan, organize and index insurance claim documents for seamless processing, faster retrieval and real-time status visibility.
Here are some common pain points insurers face with traditional claim file management:
According to a PwC report, over 40% of insurers still struggle with unstructured data, impacting claim turnaround time and compliance accuracy.
Digi+ transforms the way insurers manage claim documentation by enabling end-to-end digital ingestion, indexing and tracking. Here's how:
Digi+ supports bulk digitization of physical claim files using:
Whether you’re processing health, auto, property, or life insurance claims, Digi+ ensures no file is left behind.
Each scanned document is processed through AI-powered Optical Character Recognition (OCR) and tagged with intelligent metadata fields like:
Result: You can instantly retrieve any claim document—even by typing the claimant’s name or policy number.
Digi+ integrates seamlessly with core insurance platforms and CRMs, enabling:
This ensures your claims team can access all relevant documents without switching platforms.
Supervisors and adjusters can monitor:
Proactive visibility helps insurers meet internal deadlines and regulatory turnaround time (TAT) requirements.
All digitized claim files in Digi+ are protected with:
Digi+ helps meet compliance standards like IRDAI, DPDP Act (India), ISO 27001 and GDPR.
A top-tier Indian general insurer digitized over 1 million motor claim files with Digi+ in just 3 months. Using barcode scanning, OCR indexing and automated categorization:
“What used to take 4-5 days now happens in 24 hours. Digi+ helped us transform our backend and enhance our policyholder satisfaction.” – Head of Claims, Partner Insurer
In the competitive insurance landscape, fast and transparent claim processing is your differentiator. With Digi+, you don’t just digitize documents—you unlock operational excellence, audit readiness and customer trust.
Ready to digitize your claims department?
Get a free quote of Digi+ today and see how we help insurers streamline claim management from file to final payout.
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